Terms of Service
These Terms and our Privacy Policy guide how we work together. By using fenel, you're agreeing to both.
Subscriptions and billing
fenel is subscription-based. You'll be billed automatically unless you cancel before your renewal date.
Your data
Your data is yours. We don't claim any rights over the contacts, notes, or relationships you bring into fenel. Please take time to read more about data in our Privacy Policy.
Account security
Keep your account credentials safe and update your password regularly. If you ever suspect unauthorized access, change your password immediately and let us know.
Acceptable use
fenel is built for personal and professional relationships, community building and management, and creation. It's a place to share moments, create content, connect with people, and build communities together.
We want fenel to be a welcoming, safe, and respectful space for everyone.
Content you upload or share must not be unlawful, harmful, threatening, harassing, hateful, abusive, sexually exploitative, or otherwise seriously offensive or inappropriate. We may remove content that violates these Terms or creates a risk to our users or community.
Please don't use fenel to:
- Spam, scam, or mislead people
- Harass, threaten, bully, or impersonate others
- Share content you don't have the right to share
- Violate someone's privacy or intellectual property rights
- Upload or distribute illegal or harmful content
- Use fenel for fraudulent, unlawful, or abusive activity
- Interfere with or misuse Fenel, its services, or other users
If you violate these Terms, we may remove content, restrict features, suspend your account, or terminate your access to fenel. Where appropriate and reasonably possible, we'll give you notice and an opportunity to address the issue.
We want fenel to be a place where people can create, share, connect, and build communities together, responsibly and respectfully.
Service availability
We work hard to keep fenel running smoothly, but we can't guarantee uninterrupted or error-free service.
Cancellations and refunds
Cancel anytime. Refunds follow Apple App Store or Google Play Store policies.
Changes to these Terms
If these Terms ever change, we'll let you know through the app, email, or your subscription notice before anything takes effect.
Governing law
These Terms are governed by Canadian law and we respect applicable laws in the US, EU, and UK — including CCPA and GDPR. Wherever you are, your rights matter.
Non-user information
Not a fenel user but your information appears in the app? Email us at support@fenel.com to request access, correction, or deletion.
Your GDPR rights
If you're in the EEA or UK, you may have additional rights under GDPR. We'll always handle your request accordingly.